Refund policy
🔁 Secretlust.be Refund & Return Policy
Customer Satisfaction is Our Priority
At Secretlust.be, we understand the importance of discretion, quality, and trust. If you’re not completely satisfied with your purchase, please review our refund policy below:
✅ Eligible for Return:
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Items unopened, unused, and in original packaging
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Products returned within 14 days of delivery
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Faulty or damaged items (must be reported within 48 hours of receipt)
❌ Not Eligible for Return:
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Used products
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Lingerie or intimate items (for hygiene reasons)
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Personalized or custom items
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Gift cards or promotional items
🔄 Return Process:
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Contact us at [support@secretlust.be / 0032487022191] with your order number and reason for return.
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Await approval and return instructions.
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Ship the item securely; return shipping is the customer’s responsibility unless the product is faulty.
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Refunds are processed within 7 working days of receiving the returned item.
💳 Refund Method:
Refunds will be made to the original payment method. Shipping fees are non-refundable.